Your Privacy Matters to Us
At Holiball, we care about protecting your personal information and being transparent about how it is collected, used, and shared when you shop with us or visit our website.
Information We Collect
Information You Provide to Us
- Name
- Billing and shipping address
- Email address
- Phone number
- Account login information, if you create an account
- Purchase history and order details
- Marketing preferences
- Any information you provide when contacting us
Payment Information
Payment information is processed through third-party payment processors. We do not store full payment card numbers or security codes on our own servers unless specifically stated at the point of collection.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect information such as your IP address, browser type, device type, operating system, referring pages, pages viewed, links clicked, shopping activity, and approximate location based on IP address.
Information from Third Parties
We may receive information from service providers and third parties such as ecommerce platforms, payment processors, shipping providers, analytics partners, advertising partners, and fraud-prevention services.
How We Use Your Information
- Process, fulfill, and ship your orders
- Provide customer support and respond to inquiries
- Communicate with you about purchases, order updates, returns, or account activity
- Send promotional emails, SMS messages, and other marketing communications in accordance with your preferences and applicable law
- Personalize your shopping experience and product recommendations
- Improve our website, products, and services
- Detect, investigate, and prevent fraud, abuse, security incidents, and other unlawful activity
- Comply with legal, regulatory, tax, accounting, and reporting obligations
- Enforce our policies, terms, and protect our rights
How We Share Your Information
We do not sell your personal information for money. We may disclose your information in the following circumstances:
Service Providers
We may share information with trusted third-party vendors who help us operate our business, including website hosting providers, ecommerce platforms, payment processors, shipping carriers, marketing providers, analytics vendors, fraud-prevention tools, and customer support platforms.
Advertising and Analytics Partners
We may use cookies, pixels, and similar technologies from third parties to help us understand website activity, improve marketing performance, and deliver relevant advertising. Depending on applicable law, this type of use may be considered “sharing” or a “sale” of personal information.
Legal and Business Transfers
We may disclose information if required by law, to respond to legal requests, to protect our rights or safety, or in connection with a merger, acquisition, financing, bankruptcy, asset sale, or similar business transaction.
Cookies and Tracking Technologies
Our website may use cookies, pixels, local storage, web beacons, and similar technologies to:
- Keep the website functioning properly
- Remember your preferences and shopping cart
- Measure site traffic and performance
- Improve our website and customer experience
- Support analytics and advertising efforts
You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.
Email and SMS Marketing
If you opt in to receive promotional emails or text messages from us, we may use your contact information to send you updates, offers, and marketing communications.
You may unsubscribe from marketing emails by clicking the unsubscribe link in the email. You may opt out of marketing text messages by replying STOP or following the instructions included in the message.
Even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as order confirmations, shipping notices, or customer service responses.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to complete transactions, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information, subject to legal exceptions
- Opt out of certain targeted advertising or data-sharing activities where applicable
- Appeal a denied privacy request where applicable law provides that right
To exercise any applicable privacy rights, please contact us using the information listed below. We may need to verify your identity before fulfilling certain requests.
Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps to remove it.
Third-Party Links
Our website may include links to third-party websites, services, or social platforms. We are not responsible for the privacy, content, or security practices of those third parties. We encourage you to review their privacy policies before providing information to them.
International Users
If you access our website from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using our website, you understand and consent to such transfer and processing, subject to applicable law.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or other operational reasons. When we do, we will post the updated version here and revise the “Last Updated” date above.