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TERMS & CONDITIONS

Holiball, Inc 

TERMS AND CONDITIONS

All orders will ship from Houston Texas unless otherwise advised.

Placement of an order will confirm your acceptance of the terms and conditions, including the Limited Warranty and Limited Warranty Remedies.

 

LIMITED WARRANTY

This Limited Warranty covers defects in materials or workmanship of the Holiball® and its accessories for a period of one (1) year after date of purchase. 

Normal wear and tear over time are not product defects.  Product problems caused by disregarding the product instructions, abuse, misuse, alteration, accident and/or use beyond the Holiball® and/or its accessories’ intended outdoor decorative purposes are not covered. This warranty is valid for the original owner and is not transferable. Proof of purchase is required. 

Any implied warranties and conditions, such as merchantability and fitness for a particular purpose are hereby excluded, or if not excludable under law, are limited to one (1) year period. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you

NO INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES ARE RECOVERABLE.  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY DEPENDING ON THE JURISDICTION.

 

LIMITED WARRANTY REMEDIES 

We will replace any Holiball® or its accessories we determine to be defective provided you follow our product return directions and the above warranty period has not expired.  Please note that replacement product may not be exact due to style changes to our products. We will cover the mailing expense to send you a replacement product. However, mailing costs to return to us the original Holiball® or its accessories which are claimed to be defective must be paid by you.  If a replacement product is not available at the time you submit your warranty request, we will issue a refund. 

For warranty service, please see our contact information below.

 

NON-WARRANTY CLAIMS 

If your order is damaged in shipping or if the Holiball(s)® and accessories you received are not what you ordered, you must contact us no later than 10 days from your receipt of delivery. No claims will be honored after 10 days. We will promptly address your non-warranty claim and make things right for you.

 

RETURNS / EXCHANGES

We accept returns or exchanges for 14 days upon date of delivery to notify us in order to receive a full refund or exchange of choice for your item(s).  We do not cover the mailing expense on the return or exchange of the purchased product being returned or exchanged.  You will receive a refund within 3-5days after the date your return or exchange has been received.  Please see contact  information below to file your return or exchange.

 

CONTACT INFORMATION

Phone: (832)992-BALL

Email: [email protected]

            Please submit request with your order number and detailed item(s).

Website Contact Form: www.theholiball.com

 

 

All Rights Reserved Holiball® Inc, 2021Updated 2021