Any questions about Holiball®?
Find answers to our frequently asked questions below, or reach out to us directly at [email protected].
Can I inflate Holiball® by mouth or with a hand or foot pump?
Do not inflate Holiball® by mouth. For best results, use an electric household pump with a tapered nozzle, a standard air compressor, or the Holiball® High Pressure Inflator / Fast Flow Inflator. A hand pump may work for some smaller items or touch-ups, but an electric pump is recommended for quicker, fuller inflation.
Can I inflate Holiball® with helium?
No. Helium is not recommended for Holiball®.
What inflator works best for Holiball®?
For the fastest, easiest setup, use the Holiball® High Pressure Inflator or a compatible electric air pump or air compressor with a tapered nozzle.
How do I use the Holiball® Topper?
Once your Holiball® is inflated and the hanger plug has been inserted, thread the ring through the opening in the topper and twist the topper into place until it locks securely.
Where can I decorate with Holiball®?
Holiball® is designed for both indoor and outdoor decorating. Hang it from trees, porches, pergolas, ceilings, or hooks, stake it into the yard, or style it for parties, celebrations, and holiday displays.
What comes with my Holiball® purchase?
Most Holiball® ornaments include the inflatable ornament, a topper, a hanger plug, and a hardware kit for display. Please check the individual product page for the most accurate “What’s Included” details.
Can I add decals or personalization to Holiball®?
Yes. Outdoor vinyl decals work well on Holiball® and are a great way to personalize your display for holidays, birthdays, tailgates, graduations, and special events.
Can I float Holiball® in the pool?
Yes. Holiball® can be floated in the pool with the appropriate floating setup or accessories for display. Always monitor placement and avoid sharp surfaces.
How do I keep Holiball® from blowing away outdoors?
Use the included hardware to secure your Holiball® when displaying outdoors. For best results, stake and tether it properly and bring it indoors during high winds or severe weather.
How do I deflate Holiball®?
- Twist and remove the topper, if attached.
- Remove the hanger plug carefully.
- Allow the air to release naturally, or gently press the ornament to help deflate it.
How should I store Holiball®?
After deflating, fold and roll Holiball® for compact storage. Store it in a cool, dry place and keep it separated or protected to help prevent color transfer. If available, use the original storage bag or container for best results.
Will my Holiball® ship in a bag or container?
Packaging may vary by product and availability. Some Holiball® items ship in a reusable storage bag or container.
What sizes are available?
Holiball® is commonly available in 18" and 30" sizes. The Collegiate Collection is typically 30". Select collections and styles may vary, so check each product page for current size options.
Can I use Holiball® year-round, or only for the holidays?
Holiball® is designed for year-round decorating. Use it for Christmas, graduations, birthdays, patriotic celebrations, tailgates, weddings, Halloween, New Year’s, and everyday outdoor décor moments.
Is Holiball® durable enough for outdoor use?
Yes. Holiball® is made for indoor and outdoor use with durable, weather-ready materials. To help extend the life of your display, avoid sharp objects and bring it indoors during severe weather conditions.
How long will Holiball® stay inflated?
When properly inflated and plugged, Holiball® is designed to hold inflation for extended display use. Inflation time may vary depending on setup, handling, weather exposure, and storage condition.
Why are there wrinkles in my Holiball®?
Temporary wrinkles are normal after storage and shipping. Inflate the ornament until firm and allow it to rest. Wrinkles typically relax over time, and mild warmth can help smooth the surface more quickly.
My Holiball® feels sticky. What should I do?
A slight tackiness can occasionally happen from protective surface treatments. Clean gently with mild soap and water, then allow it to fully dry before storing or displaying again.
How do I clean Holiball®?
Wipe clean with mild soap and water and a soft cloth. Avoid abrasive cleaners, rough scrubbing pads, or harsh chemicals.
What should I do if my order arrives damaged or defective?
If your item arrives damaged or defective, contact [email protected] with photos and a brief description of the issue so the team can help.
What is your return policy?
Unused items in original condition may be eligible for store credit within the return window listed on the website. Clearance items are typically final sale. For the most current policy, please review your Shipping & Returns page before purchasing.